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Give your customers the
experiences they deserve

Deliver high-quality service every step of the way.
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Customer Experience
Services include:
  • Omnichannel Support

Reliable support via phone, messaging, live chat, and email to deliver exceptional Customer Experiences on every platform.

  • Technical Support
Solve your customers’ most advanced technical challenges.
  • Enterprise Support
White glove services for complex needs, tailored specifically for enterprise-level clients.
  • Quality Assurance

Continuous monitoring to fuel feedback loops and deliver consistently excellent service.

  • Workforce Management
Provide the right support at the right time with efficient scheduling and resource allocation.
  • CX Analytics
Leverage your data to deliver actionable insights and enhance your Customer Experience.
  • Digital Customer Success
Dedicated teams to deliver scalable, tech-enabled support through automation and data-driven insights.
  • Enterprise Customer Success
Building strategic relationships to provide customized solutions and drive impactful results.
Ready to deliver the best Customer Experience?
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Challenges we solve

  • Poor customer satisfaction

Deliver quick, reliable, and personalized service to create exceptional Customer Experiences.

  • Cost constraints

Increase the quality of your Customer Experience, not your costs.

  • Data gaps
Understand what your customers are telling you and turn their feedback into action.
  • Scaling challenges
Flexible staffing support to meet growing needs without sacrificing quality.

Choose your ideal partnership model:

EOR

Employer Of Record
Streamlined
  • End-To-End Talent Acquisition
  • Payroll and Benefits Management
  • Employee Lifecycle, HR, & Legal Support
  • IT Provisioning & Maintenance
  • Strategic Partner In-region
  • Onboarding & Ongoing Training
  • Performance and Quality Management
  • Daily Hands-on Management
  • Fully Accountable To Targets & SLAs
  • Specialized Functional & System Expertise
Complete control and flexibility to manage your team.
Learn more

CSS

Catalyst Shared Services
Our flagship offering, most flexible
  • End-To-End Talent Acquisition
  • Payroll and Benefits Management
  • Employee Lifecycle, HR, & Legal Support
  • IT Provisioning & Maintenance
  • Strategic Partner In-region
Customizable Add-Ons:
  • Onboarding & Ongoing Training
  • Performance and Quality Management
  • Daily Hands-on Management
  • Fully Accountable To Targets & SLAs
  • Specialized Functional & System Expertise

A custom solution that can be adapted to your needs. Only what you need, when you need it.

Learn more

BPO

Business Process Outsourcing
All-inclusive
  • End-To-End Talent Acquisition
  • Payroll and Benefits Management
  • Employee Lifecycle, HR, & Legal Support
  • IT Provisioning & Maintenance
  • Strategic Partner In-region
  • Onboarding & Ongoing Training
  • Performance and Quality Management
  • Daily Hands-on Management
  • Fully Accountable To Targets & SLAs
  • Specialized Functional & System Expertise
End-to-end support and management for your team.
Learn more

Choose your ideal partnership model:

EOR

Employer Of Record
Streamlined
  • End-To-End Talent Acquisition
  • Payroll and Benefits Management
  • Employee Lifecycle, HR, & Legal Support
  • IT Provisioning & Maintenance
  • Strategic Partner In-region
  • Onboarding & Ongoing Training
  • Performance and Quality Management
  • Daily Hands-on Management
  • Fully Accountable To Targets & SLAs
  • Specialized Functional & System Expertise
Complete control and flexibility to manage your team.
Learn more

CSS

Catalyst Shared Services
Our flagship offering, most flexible
  • End-To-End Talent Acquisition
  • Payroll and Benefits Management
  • Employee Lifecycle, HR, & Legal Support
  • IT Provisioning & Maintenance
  • Strategic Partner In-region
Customizable Add-Ons:
  • Onboarding & Ongoing Training
  • Performance and Quality Management
  • Daily Hands-on Management
  • Fully Accountable To Targets & SLAs
  • Specialized Functional & System Expertise

A custom solution that can be adapted to your needs. Only what you need, when you need it.

Learn more

BPO

Business Process Outsourcing
All-inclusive
  • End-To-End Talent Acquisition
  • Payroll and Benefits Management
  • Employee Lifecycle, HR, & Legal Support
  • IT Provisioning & Maintenance
  • Strategic Partner In-region
  • Onboarding & Ongoing Training
  • Performance and Quality Management
  • Daily Hands-on Management
  • Fully Accountable To Targets & SLAs
  • Specialized Functional & System Expertise
End-to-end support and management for your team.
Learn more

Customer Experience solutions in action

  • Result
96% customer satisfaction achieved
87.5% reduction in First Response Time
40%  decrease in employee attrition
  • Services used
  • Back Office
  • Customer Experience
  • Finance & Accounting

How Catalyst BPX transformed Zendesk’s Customer Experience across global markets

Learn more
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Get in touch

Contact Us

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Please enable JavaScript in your browser to complete this form.
catalyst bpx logo white
© 2025 Catalyst BPX, All rights reserved
  • Manage Your Cookies