TOP 1% GLOBAL TALENT
Improve Operations And Save on Costs With Top 1% Global Talent
Save 70%+ and watch your KPIs soar with the help of expertly vetted talent. We guarantee quality and charge nothing if targets aren’t hit.
Beyond BPO:
Our Expertise Covers The Full Talent Ecosystem.
Business Process Outsourcing (BPO)
• Customer Support
• Finance & Accounting
• Data Entry
• Customer Success
• And much more
Catalyst Employer Services (CES)
• Recruiting & HR
• Payroll
• IT & Equipment
• Benefits Admin
• Legal Compliance
$250/month per employee
vs. $500+ for less comprehensive solutions from providers like Deel
Business Performance Management (BPM)
• Strategy Frameworks
• Goal-setting Systems
• Planning Processes
• Accountability Management
• Decision-making Methods
Business Process Consulting (BPC)
• Triage & Escalations
• Ticket Routing
• Account Reconciliations
• List Building
• Countless Other Processes
You don't have to wonder.
Our services will help your business thrive.
Exceptional Results
Beat benchmarks and industry standards at low cost. 95%+ CSAT, 120%+ net retention, and more.
Complete Security
Our SOC 2 Type 1 & ISO27001 certifications guarantee your data is in safe hands.
On Your Schedule
Available in any time zone and hired within 2-6 weeks. Take the effort out of scaling.
Top 1% Talent
We’ve written influential articles on how to reliably hire the best, and we walk the talk.
Fewer Distractions
Extensive experience, carefully designed process, and rigorous QA ensure we add leverage, not errors.
A Winning Culture
Culture as strong as our performance allows for deep relationships and alignment between teams.
Innovation & excellence.
The higher bar we hold ourselves to.
Standard BPOs often hire only from other BPOs
As little as 2 weeks, and no more than 6
No need to sacrifice results for savings
We know how to bring together the strengths of both
We make autonomous, proactive teams – not errors
Cultural & operational integration is key to success
Know exactly what you’re getting
We provide everything clearly & upfront
No need to take it from us though. The businesses we partner with speak for themselves.
We worked together to build offshore functions at ClickUp, and were set on creating something head and shoulders above the rest of the market. The Catalyst team didn’t disappoint. They hired teams across half the orgs in the company and the results spoke for themselves. CSAT, SLA’s, and quota attainment were on par with our US teams, above industry standards.
– Shane Noe, VP People
The Catalyst BPX leadership team is amazing! They worked with me at Zendesk on our offshore teams and operations. Their experience with other tech companies was helpful because we didn’t have to explain much about what we needed. They’re also the type of team that will really execute and get work done well, even when you aren’t watching them every day. This was a huge relief for me as a leader, and overall the engagement was a huge improvement from the Accenture deployment we had before.
– VP Customer Support
As a small business owner it is SO hard to deal with everything yourself. Especially when you don’t have experience in areas like finance and accounting that are essential to keeping your business running. Catalyst BPX built out our entire finance function and ensured we were GAAP and tax compliant. They’ve been incredibly on top of everything for us and I love not having to worry about any of it!
– Len Concepcion, Flora’s Restaurants Founder
Our Process. Simple, Fast, Effective.
Consultation Call
We’ll discuss objectives, timeline, budget, and which roles would be most valuable for your business. By the end we’ll know how we can help. From here to the end of step 4 is ~2-6 weeks.
Approve Talent
We start searching for your talent while we finalize the agreement and your operational plans. Once hires are approved the agreement is signed and we’re ready to get started.
Transition & Train
Your Success team at Catalyst quickly identifies processes to build or transfer. We’ll share recommendations, develop playbooks, and train new hires.
