Business Process Outsourcing (BPO)
Access top 1% professionals through an innovative, high transparency, high accountability, partnership model.
Whether through our full service model (BPO) or a hiring and employer of record model (CES), we help businesses achieve equal or better results at a much lower cost.
Select a department to learn more.
Improve customer retention with industry-leading CSAT and productivity.
Customer Support is essential for most businesses, but can be expensive & distractingly complex. Our experience and talent networks empower us to remove that burden for you. With Catalyst’s offshore teams, our clients reliably achieve SLAs and CSAT on par with teams in higher cost countries, at a fraction of the effort and cost.
Customer Support roles we specialize in:
Reinforce the financial backbone that will propel your business to new heights, safely.
Building an effective, strategic, and efficient Finance function can be a challenging distraction. Many of our leaders come from corporate finance backgrounds at leading companies, and will personally ensure the teams we build for you are exceeding SLA’s.
Finance & Accounting roles we specialize in:
Bring on operators you can trust to keep the gears turning, while you focus on the mission.
Back-office and executive support can be expensive. Yet, the time and money saved by shortchanging those investments often leads to less efficiency elsewhere. Let us remove your distractions and keep the gears turning, affordably.
Other Back-office roles we specialize in:
Elevate customer lifetime value by enabling deeper product adoption & stronger bonds.
Retaining customers tends to be much more efficient than acquiring them, and product adoption is increasingly critical to retention. Our experienced Customer success reps will use data to proactively engage with your customers that are most in need, increasing adoption and driving up lifetime value.
Customer Success roles we specialize in:
Let's assemble your team.
We deliver a level of support specific to your needs.
Catalyst Employer Services
Business Process Outsourcing
For example ongoing training on emerging issues and trends
Advisory and light admin for certain critical business tools
From agreement to operational in 2-6 Weeks
If we already have exceptional talent available, our clients are up and running in just a couple weeks. Otherwise we’ll find you high performers in ~6 weeks.
Innovation & excellence
The higher bar we hold ourselves to.
Standard BPOs often hire only from other BPOs
As little as 2 weeks, and no more than 6
No need to sacrifice results for savings
We know how to bring together the strengths of both
We make autonomous, proactive teams – not errors
Cultural & operational integration is key to success
Know exactly what you’re getting
We provide everything clearly & upfront
Our Process. Simple, Fast, Effective.
Consultation Call
We’ll discuss objectives, timeline, budget, and which roles would be most valuable for your business. By the end we’ll know how we can help. From here to the end of step 4 is ~2-6 weeks.
Approve Talent
We start searching for your talent while we finalize the agreement and your operational plans. Once hires are approved the agreement is signed and we’re ready to get started.
Transition & Train
Your Success team at Catalyst quickly identifies processes to build or transfer. We’ll share recommendations, develop playbooks, and train new hires.
Benefit
That’s it. We’ll ensure your business processes are run exceptionally and autonomously. Learn more about what we deliver on our BPO page.FAQ
How much can I save by outsourcing with Catalyst BPX?
The majority of our clients are in the USA, Europe, Singapore, and Australia, and they typically report a cost reduction of 70% or higher when they choose to outsource with us.
Which services are available for outsourcing?
If you have a particular role in mind, it’s likely that there is high quality talent available in the Philippines for that role. The country has widespread access to high speed internet, excellent English-language skills, and a cultural tendency toward strong collaboration and customer service. We’ve operated teams across all business functions and have found the Philippines is a great place to hire any type of specialist – in many cases management as well.
What is the timeframe for the setup process?
If we already have staff members on hand within our organization we can typically begin onboarding within a day and have the function up and running in a couple weeks. When we need to find new talent, it typically takes 2 to 6 weeks to custom-tailor your processes, locate a professional that meets our high quality standards, and get them fully up and running.
How is data security handled?
Data security and the privacy of client information are our top priorities. Throughout our leadership teams 20+ years of operating in the Philippines, we have maintained a flawless record with no data breaches. To ensure the confidentiality of sensitive information, all staff members managing such data must utilize Teramind, a security monitoring software. This inclusion in your package allows for real-time reporting to our management and dedicated data security team on any possible policy violations. Our security protocols adhere to the globally acknowledged ISO27001 and SOC 2 security standards, ensuring comprehensive protection of your data. We also have offer onsite and compartmentalized-onsite staffing options to maximize data security where it’s needed most.
How does recruitment work?
After you confirm you’re in agreement with the job description, our internal recruitment team begins by searching our existing networks for suitable candidates. The selection process involves three rounds of interviews: the first is with our recruitment team, followed by our management team, and concluding with an interview by your team if you would like to validate the candidate.
Our Other Services
Catalyst Employer Services (CES)
• Recruiting & HR
• Payroll
• IT & Equipment
• Benefits Admin
• Legal Compliance
$250/month per employee
vs. $500+ for Deel, which doesn’t include hands-on payroll, HR, IT, and more.
Business Performance Management (BPM) Consulting
• Strategic Alignment Frameworks
• Decision-making Structures
• Goal-setting Systems
• Planning Processes
• Accountability Management
Business Process Consulting (BPC)
• Triage & Escalations
• Ticket Routing
• Account Reconciliations
• List Building
• System Configuration
