THE #1 BPO PARTNER FOR
Better Results.
Lower Costs.
Any Team.
“We worked together to build offshore functions at ClickUp, and were set on creating something head and shoulders above the rest of the market. The Catalyst team didn’t disappoint. They hired teams across half the orgs in the company and the results spoke for themselves. CSAT, SLA’s, and quota attainment were on par with our US teams, above industry standards.”
Shane Noe, VP People @ ClickUp
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Improve customer retention with industry-leading CSAT and productivity.
Customer Support is essential for most businesses, but can be expensive & distractingly complex. Our experience and talent networks empower us to remove that burden for you. With Catalyst’s offshore teams, our clients reliably achieve SLAs and CSAT on par with teams in higher cost countries, at a fraction of the effort and cost.
Customer Support roles we specialize in:
Reinforce the financial backbone that will propel your business to new heights, safely.
Building an effective, strategic, and efficient Finance function can be a challenging distraction. Many of our leaders come from corporate finance backgrounds at leading companies, and will personally ensure the teams we build for you are exceeding SLA’s.
Finance & Accounting roles we specialize in:
Bring on operators you can trust to keep the gears turning, while you focus on the mission.
Back-office and executive support can be expensive. Yet, the time and money saved by shortchanging those investments often leads to less efficiency elsewhere. Let us remove your distractions and keep the gears turning, affordably.
Other Back-office roles we specialize in:
Elevate customer lifetime value by enabling deeper product adoption & stronger bonds.
Retaining customers tends to be much more efficient than acquiring them, and product adoption is increasingly critical to retention. Our experienced Customer success reps will use data to proactively engage with your customers that are most in need, increasing adoption and driving up lifetime value.
Customer Success roles we specialize in:
Let's assemble your team
We'll help your business thrive
Better Results
Beat benchmarks and industry standards at 70%+ lower cost. 95%+ CSAT, 120%+ net retention, and more.
Complete Security
Our SOC 2 Type 1 & ISO27001 certifications guarantee your data and processes are in safe hands.
On Your Schedule
Available in any time zone and hired within 2-6 weeks. Scale effortlessly with our innovative staffing model.
Top 1% Talent
We’ve written about how to reliably hire the best, and we walk the talk. Low cost doesn’t have to mean low quality.
Fewer Distractions
Extensive experience, carefully designed process, and rigorous QA ensure we add leverage, not errors.
A Winning Culture
We build deep relationships and tight alignment in all of our partnerships, with culture as the foundation.
What others say about us
We worked together to build offshore functions at ClickUp, and were set on creating something head and shoulders above the rest of the market. The Catalyst team didn’t disappoint. They hired teams across half the orgs in the company and the results spoke for themselves. CSAT, SLA’s, and quota attainment were on par with our US teams, above industry standards.
– Shane Noe, VP People
The Catalyst team has a track record of making businesses better. I worked with them many times at Zendesk, and every time I was impressed by their ability to improve teams and processes. We could count on them to actually execute and get things done – not just talk. I highly recommend working with them to optimize your business.
– VP Finance
As a new small business owner, I needed a partner who was able to do more than just run existing processes. We had to set up almost our entire financial system from scratch while growing fast. Catalyst took this over completely and allowed me to focus on running the rest of the business.
– Len Concepcion, Flora’s Founder
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