About Us

We’re defining what it means to be a modern BPO. We go beyond traditional outsourcing to deliver innovative, tailored solutions that save you time, reduce costs, and empower your business to thrive.

Our core values

Our values define who we are and how we operate, shaping every decision and action.

Partnership that’s built for you

The Catalyst Edge

Redefining the BPO experience.

Built around you: exceptional service, transparent pricing, zero surprises.

We recruit and retain A-players, leveraging our networks to bring you the best talent in the industry.

We have experience driving profitability and margin improvements for the world’s fastest-growing companies.

Your team, your rules. Stay hands-on with your team and processes or delegate as much as you need.

Learning directly from leading AI companies, integrating cutting-edge AI tools to enhance your business operations.

Leadership that drives performance

With expertise from industry leaders like Stripe, Zendesk, and ClickUp, we handle your operations—so you can drive growth.

We built teams for the some of the world’s best companies. Now we’re bringing that expertise to your business.

A passion for innovation, quality and customer satisfaction led Alex to become VP, Finance & Operations at Zendesk, followed by multiple roles in Finance, Operations, Offshoring, and Strategy at top-tier companies like ClickUp and Stripe. His pursuit of smarter, nimbler and more customizable BPO inspired co-founding Catalyst BPX.

Alex Small

Co-Founder, Investor

Edna had a long history in Finance roles before becoming Head of Finance and ultimately COO for ZigZag Offshoring. Edna is an undeniable guru in Finance, Operations, and as her almost finished fourth academic degree confirms - Law.

Edna Tabanero

CFO, Co-Founder

Tyler led Corporate Development at ClickUp, overseeing inorganic growth including M&A and partnerships. In addition, he served in the Office of the CEO, where he led key global go-to-market (GTM), business operations, and strategic finance initiatives for the CEO. Before that, Tyler worked in investment banking and other finance roles, working closely with technology companies.

Tyler Heffernan

CRO, Co-Founder

Catalyst’s most recent leadership hire. After 15+ years leading teams in top companies like Sitel & ZALORA, Faye led the Philippines Customer Support team @ Zendesk. She then coincidently landed at ClickUp with Alex, and led their cross-functional Philippines team from 20 → 150+.

Faye Mendoza

COO, Co-Founder

As a veteran of successful companies like Conduent, Tata, and Zendesk - Shierly has led Finance & Accounting teams in the Philippines for years. A master of process and deeply embedded in the Philippines Finance talent market, Shierly is the backbone of our Finance BPO.

Shierly Sison

Head of Finance Operations

Join our team

Fully remote work environment.

A culture that values collaboration and creativity.

Competitive pay and benefits.

Opportunities to work with top-tier clients and global leaders.

Access to tools and training that support career growth.

Ready to join us?

Explore our careers page and become part of a team that’s reshaping the future of outsourcing.

About Us

Our core values

Unmatched quality

Clients First

Continuous Growth

Ownership mindset

Innovation-Driven

Authenticity

Clients First

Clients First

Ownership Mindset

Ownership Mindset

Authenticity

Authenticity

Unmatched Quality

Unmatched Quality

Continuous Growth

Continuous Growth

Innovation-Driven

Innovation-Driven

Partnership that’s built for you

The Catalyst Edge

Leadership that drives performance

Join our team

Fully remote work environment.

A culture that values collaboration and creativity.

Competitive pay and benefits.

Opportunities to work with top-tier clients and global leaders.

Access to tools and training that support career growth.

Get in touch

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Get in touch

Follow us on:

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