QUALITY & VALUE
Why Catalyst?
Better results.
Lower costs.
Any team.
The Catalyst difference is about results. With experience leading world-class teams for top tier businesses, the operations we build for our customers rival those of even the most sophisticated companies.
Our services are catalysts, driving immediate impact
The best businesses and customer relationships are built by the best teams, and the average BPO isn’t going to help you produce those outcomes. See below why our clients choose the BPO that delivers exceptional results.
Standard BPOs often hire only from other BPOs
As little as 2 weeks, and no more than 6
No need to sacrifice results for savings
We know how to bring together the strengths of both
We make autonomous, proactive teams – not errors
Cultural & operational integration is key to success
Know exactly what you’re getting
We provide everything clearly & upfront
Innovation & excellence
The higher bar we hold ourselves to
Standard BPOs often hire only from other BPOs
As little as 2 weeks, and no more than 6
No need to sacrifice results for savings
We know how to bring together the strengths of both
We make autonomous, proactive teams – not errors
Cultural & operational integration is key to success
Know exactly what you’re getting
We provide everything clearly & upfront
AI & technology advantage
They say if you’re not innovating you’re falling behind. And it’s true – no company can stay above the competition without leveraging the best technology.
Fortunately our team’s experience in leading tech companies makes us natives to the world of AI and cutting-edge tools.
From autonomous chat bots to financial planning automation, each of our services is paired with technology in the right configuration to dramatically improve efficiency.
What others say about us
We worked together to build offshore functions at ClickUp, and were set on creating something head and shoulders above the rest of the market. The Catalyst team didn’t disappoint. They hired teams across half the orgs in the company and the results spoke for themselves. CSAT, SLA’s, and quota attainment were on par with our US teams, above industry standards.
– Shane Noe, VP People
The Catalyst BPX leadership team is amazing! They worked with me at Zendesk on our offshore teams and operations. Their experience with other tech companies was helpful because we didn’t have to explain much about what we needed. They’re also the type of team that will really execute and get work done well, even when you aren’t watching them every day. This was a huge relief for me as a leader, and overall the engagement was a huge improvement from the Accenture deployment we had before.
– VP Customer Support
As a small business owner it is SO hard to deal with everything yourself. Especially when you don’t have experience in areas like finance and accounting that are essential to keeping your business running. Catalyst BPX built out our entire finance function and ensured we were GAAP and tax compliant. They’ve been incredibly on top of everything for us and I love not having to worry about any of it!
– Len Concepcion, Flora’s Restaurants Founder
Head and shoulders above the rest
We were set on creating something head and shoulders above the rest of the market. The Catalyst team didn’t disappoint. They hired teams across half the orgs in the company and the results spoke for themselves. CSAT, SLA’s, and quota attainment were on par with our US teams, above industry standards.
– Shane Noe, VP People
Huge improvement over Accenture
The Catalyst BPX leadership team is amazing! Their experience with other tech companies was helpful because we didn’t have to explain much about what we needed. Overall the experience was a huge improvement over the Accenture deployment we had before.
– Kathy Dalpes, VP Customer Support
I love not having to worry
As a small business owner it is SO hard to deal with everything yourself. Especially with limited experience. Catalyst BPX built out our entire finance function and ensured we were GAAP and tax compliant. They’ve been on top of everything for us and I love not having to worry about any of it.
– Len Concepcion, Flora’s Restaurants Founder
