Give your customers the
experiences they deserve

Deliver high-quality service every step of the way.

Customer Experience

Services include:

Reliable support via phone, messaging, live chat, and email to deliver exceptional Customer Experiences on every platform.

Solve your customers’ most advanced technical challenges.

White glove services for complex needs, tailored specifically for enterprise-level clients.

Continuous monitoring to fuel feedback loops and deliver consistently excellent service.

Provide the right support at the right time with efficient scheduling and resource allocation.

Leverage your data to deliver actionable insights and enhance your Customer Experience.

Ready to deliver the best Customer Experience?

Challenges we solve

Deliver quick, reliable, and personalized service to create exceptional Customer Experiences.

Increase the quality of your Customer Experience, not your costs.

Understand what your customers are telling you and turn their feedback into action.

Flexible staffing support to meet growing needs without sacrificing quality.

Choose your ideal partnership model:

EOR

Employer Of Record

Streamlined

Complete control and flexibility to manage your team.

CSS

Catalyst Shared Services

Our flagship offering, most flexible

Customizable Add-Ons:

A custom solution that can be adapted to your needs. Only what you need, when you need it.

BPO

Business Process Outsourcing

All-inclusive

End-To-End Talent Acquisition
Payroll and Benefits Management
Employee Lifecycle, HR, & Legal Support
IT Provisioning & Maintenance
Strategic Partner In-region
Onboarding & Ongoing Training
Performance and Quality Management
Daily Hands-on Management
Fully Accountable To Targets & SLAs
Specialized Functional & System Expertise

End-to-end support and management for your team.

Choose your ideal partnership model:

EOR

Employer Of Record

Streamlined

Complete control and flexibility to manage your team.

CSS

Catalyst Shared Services

Our flagship offering, most flexible

Customizable Add-Ons:

A custom solution that can be adapted to your needs. Only what you need, when you need it.

BPO

Business Process Outsourcing

All-inclusive

End-To-End Talent Acquisition
Payroll and Benefits Management
Employee Lifecycle, HR, & Legal Support
IT Provisioning & Maintenance
Strategic Partner In-region
Onboarding & Ongoing Training
Performance and Quality Management
Daily Hands-on Management
Fully Accountable To Targets & SLAs
Specialized Functional & System Expertise

End-to-end support and management for your team.

Customer Experience solutions in action

96% customer satisfaction achieved

87.5% reduction in First Response Time

40% decrease in employee attrition

Give your customers the
experiences they deserve

Challenges we solve

Choose your ideal partnership model:

EOR

CSS

BPO

Choose your ideal partnership model:

EOR

CSS

BPO

Customer Experience solutions in action

How Catalyst BPX transformed Zendesk’s Customer Experience across global markets

Get in touch

Follow us on:

Sign up on our Newsletter!

Get in touch

Follow us on:

Sign up on our Newsletter!

Give your customers the experiences they deserve

Challenges we solve

Choose your ideal partnership model:

EOR

CSS

BPO

Choose your ideal partnership model:

EOR

CSS

BPO

Customer Experience solutions in action

How Catalyst BPX transformed Zendesk’s Customer Experience across global markets

Get in touch

Follow us on:

Sign up on our Newsletter!

Get in touch

Follow us on:

Sign up on our Newsletter!

Give your customers the
experiences they deserve

How Catalyst BPX transformed Zendesk’s Customer Experience across global markets