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About Us

We’re defining what it means to be a modern BPO. We go beyond traditional outsourcing to deliver innovative, tailored solutions that save you time, reduce costs, and empower your business to thrive.
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Our Core Values

Our values define who we are and how we operate, driving every decision and action

Unmatched quality

We set the standard for operational excellence, delivering results without compromise.

Clients First

Your success is our priority. Every decision we make is in your best interest.

Continuous Growth

We believe in endless opportunities for learning and development—for our clients and our team.

Ownership mindset

Commitment and accountability are the cornerstones of sustained success.

Innovation-Driven

Challenging the status quo is in our DNA. We modernize outsourcing to keep you ahead.

Authenticity

We hire top-tier talent and foster an environment that celebrates authenticity and individuality.

Clients First

Clients First

Our success is defined by our customers' success, a principle that drives every action.

Ownership mindset

Ownership mindset

Commitment and accountability are the cornerstones of sustained success.

Authenticity

Authenticity

We hire top-tier talent and foster an environment that celebrates authenticity and individuality.

Unmatched quality

We hold ourselves to the highest standards and pursue excellence.

Continuous Growth

Continuous Growth

We believe in limitless opportunities for learning and development—for our clients and our team.

Innovation-Driven

Innovation-Driven

Challenging the status quo is in our DNA. We modernize outsourcing to keep you ahead.

Partnership that’s built for you

The Catalyst Edge

Redefining the BPO experience.
  • Customer-first
Built around you: exceptional service, transparent pricing, zero surprises.
  • Top talent
We recruit and retain A-players, leveraging our networks to bring you the best talent in the industry.
  • Proven leadership
We have experience driving profitability and margin improvements for the world’s fastest-growing companies.
  • Flexible partnerships
Your team, your rules. Stay hands-on with your team and processes or delegate as much as you need.
  • Innovation-Driven Excellence
Learning directly from leading AI companies, integrating cutting-edge AI tools to enhance your business operations.

Leadership that drives performance

With expertise from industry leaders like Stripe, Zendesk, and ClickUp, we handle your operations—so you can drive growth.
We built teams for the some of the world’s best companies. Now we’re bringing that expertise to your business.
A passion for innovation, quality and  customer satisfaction led Alex to become VP, Finance & Operations at Zendesk, followed by multiple roles in Finance, Operations, Offshoring, and Strategy at top-tier companies like ClickUp and Stripe. His pursuit of smarter, nimbler and more customizable BPO inspired co-founding Catalyst BPX. 
Alex Small

Co-founder, Investor

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Edna had a long history in Finance roles before becoming Head of Finance and ultimately COO for ZigZag Offshoring. Edna is an undeniable guru in Finance, Operations, and as her almost finished fourth academic degree confirms - Law.
Edna Tabanero
CFO, Co-Founder
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Tyler led Corporate Development at ClickUp, overseeing inorganic growth including M&A and partnerships. In addition, he served in the Office of the CEO, where he led key global go-to-market (GTM), business operations, and strategic finance initiatives for the CEO.  Before that, Tyler worked in investment banking and other finance roles, working closely with technology companies.
Tyler Heffernan
CRO, Co-Founder
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Catalyst’s most recent leadership hire. After 15+ years leading teams in top companies like Sitel & ZALORA, Faye led the Philippines Customer Support team @ Zendesk. She then coincidently landed at ClickUp with Alex, and led their cross-functional Philippines team from 20 → 150+.
Faye Mendoza
COO, Co-Founder
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As a veteran of successful companies like Conduent, Tata, and Zendesk - Shierly has led Finance & Accounting teams in the Philippines for years. A master of process and deeply embedded in the Philippines Finance talent market, Shierly is the backbone of our Finance BPO.
Shierly Sison
Head of Finance Operations
Linkedin
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Join our team

Fully remote work environment

A culture that values collaboration and creativity.

Competitive pay and benefits.

Opportunities to work with top-tier clients and global leaders.

Access to tools and training that support career growth.

Ready to Join Us?
Explore our careers page and become part of a team that’s reshaping the future of outsourcing
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